We sell through a few retailers as well as our own website. If you bought from one of those, your order sits with them rather than with us.
What goes through the retailer
- Returns and exchanges
- Refunds
- Delivery problems and tracking
- Anything to do with the payment
Our returns portal and our Shade Match Promise apply to orders placed on our own website (wonderskin.com, or eu.wonderskin.com outside the US and Canada). For an order placed elsewhere, the retailer holds the order details, so going to them directly is the quickest way to get it sorted.
What we can still help with
- How to use a product, and getting the best results from it
- Choosing a shade
- Ingredients and allergy questions
- Whether a product is genuine, if you are unsure
- Anything about the product itself rather than the order
Email us and we will help.
- US and Canada: hello@wonderskin.com
- Everywhere else: hey@wonderskin.com