What is your return policy, and how do I return something?
While we hope that you are in love with your WONDERSKIN purchase, we do understand that you may need to return a product. If you are not satisfied with your order, you can return or exchange it within 30 days of your purchase.
Returns
We will gladly accept gently-used returns up to 30 days after purchase. You will be refunded for the amount of your return, less shipping and handling. To qualify for a full refund of purchased product(s), your return must include any gifts with purchase.
Please send the products you would like to return with a copy of your order ID to:
WONDERSKIN RETURNS
Euro House, Cremers Road
Sittingbourne, Kent
ME10 3US
United Kingdom
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 2-4 weeks to process the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance so that your item is protected and does not get lost in the mail. We are not responsible for lost shipments.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@wonderskin.com.
Shipping and Delivery
Wonderskin Europe Ltd currently ships to the United Kingdom, Europe, UAE, Australia, Saudi Arabia, Qatar, Bahrain and Oman only. To place an order in the USA, please visit our USA website: www.wonderskin.com
UK Standard Delivery is £3.99 and FREE for orders over £50
UK Express (next working day) is £5.99
Europe Standard Delivery is 6.99€
UAE Standard Delivery is £8.00
Australia Standard Delivery is $18.50AUD
Saudi Arabia Standard Delivery is £8.00
Qatar Standard Delivery is £8.00
Bahrain Standard Delivery is £8.00
Oman Standard Delivery is £8.00
Custom Charges:
Import duties and taxes may be levied once your order reaches your country. Charges and customs holding times may vary depending on the value of the package and the final destination address. We try our best to keep charges as low as possible, however we are unable to control or predict the final charges. If import duties and taxes are incurred, the courier will contact you for more information ahead of delivery.
WONDERSKIN Retailer Partners:
WONDERSKIN values its relationship with its retailers and strives to create policies that are mutually beneficial; therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.