We want you to love everything you order from Wonderskin. If something isn't quite right, we're here to make it easy to put it right. Here's everything you need to know about returns, exchanges, and refunds.
💜 Our Shade Match Promise
Not the perfect match? We've got you. If the shade of your Lip Stain or foundation isn't quite right, we offer unlimited exchanges within 30 days of your original order’s delivery until you find the one. Just start a return and choose “exchange for a different shade” — we want to make sure your shade selection is perfect.
What you can return
However we can help depends on what's happened. Here's a quick guide:
|
If… |
Tell us within |
What we'll do |
|---|---|---|
|
You changed your mind or it didn't suit you (wrong shade, didn't love it) |
30 days of delivery |
Help you exchange it for another shade or product, offer store credit, or if it is still sealed and unused we can offer a refund. |
|
It arrived damaged or faulty |
14 days of delivery |
Replace it or refund you |
|
You received the wrong or a missing item |
14 days of delivery |
Send the correct or missing item, or refund you |
|
You had a reaction to a product |
As soon as possible |
Refund you — please stop using it |
Shopping from the EU? You also have a statutory 14-day right to change your mind and cancel your order — we'll explain how this works for you when you start your return.
How to start a return
Starting a return only takes a few minutes:
-
Go to our returns portal here: https://wonderskin.com/apps/redo/returns-portal/.
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Enter your order number and the email address you used to order.
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Select the item(s) you'd like to return and tell us what happened.
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Add a photo if we ask for one — for damaged, faulty, wrong, or missing items, we'll ask you to share a photo so we can verify the issue. (No photo needed for reactions — just the batch number from the item.
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Follow the steps to finish. We'll let you know right away if we need you to send anything back — for most returns, you won't need to.
Prefer to sort it over email? Reach us at hello@wonderskin.com if you're in the US or Canada, or hey@wonderskin.com from anywhere else, and we'll help you through it.
Refunds
Once your return is approved and if you choose to receive a refund, we'll get your refund started right away. From there, it usually takes 5–7 business days to reach your account, depending on your bank's processing time. Refunds go back to your original payment method.
If you choose store credit or an exchange instead, we'll get that sorted as soon as your return is confirmed.
A few things to know
Returning more than one item from an order. If you'd like to return several items from the same order, please include them in one return. If you return items from the same order separately, the first return is covered as usual and any further returns from that order are arranged at your own cost.
Keeping things fair. We monitor returns and exchanges to keep this policy fair for everyone. In the rare case of misuse or suspected fraud, we reserve the right to limit returns on an account.
Frequently asked questions
Can I exchange for a different shade?
Yes — and for Lip Stain and foundation, our Shade Match Promise means unlimited exchanges until you find your perfect match within 30 days of your original order’s delivery. Just start a return and choose the exchange option.
I opened it — can I still return it?
If you've tried it and it wasn't right for you, you can still let us know within 30 days of delivery and we'll help you find a better option — an exchange for another shade or product, or store credit.
What if my order arrived damaged?
So sorry about that! Let us know within 14 days of delivery and share a photo so we can verify the damage, and we'll replace it or refund you. There's no need to send the damaged item back.
I received the wrong item or something was missing.
Let us know within 14 days of delivery and share a photo so we can verify the mix-up, and we'll make it right — we'll send the correct or missing item, or refund you.
I had a reaction to a product.
Your safety comes first. Please stop using the product straight away and contact us as soon as you can. You don't need to send it back or share a photo — we may just ask for the batch number from the packaging, which helps our safety team look into it — and we'll refund you.
How long do refunds take?
Once your return is verified and if you have requested a refund, refunds are initiated right away and typically arrive within 5–7 business days, depending on your bank.
Do I need my order number?
It's the quickest way for us to find your order — you'll find it in your order confirmation email. If you checked out as a guest, use the same email you ordered with. Can't find it? Reach out and we'll help.
Still need help?
Our team is happy to help with anything that isn't covered here. Get in touch — hello@wonderskin.com (US & Canada) or hey@wonderskin.com (everywhere else) — and we'll take care of you.
Shipping and Delivery
Wonderskin Europe Ltd currently ships to the United Kingdom, Europe, UAE, Australia, Saudi Arabia, Qatar, Bahrain and Oman only. To place an order in the USA, please visit our USA website: www.wonderskin.com
UK Standard Delivery is £3.99 and FREE for orders over £35
UK Express (next working day) is £5.99
Europe Standard Delivery is 3.95€
UAE Standard Delivery is £8.00
Australia Standard Delivery is $18.50AUD
Saudi Arabia Standard Delivery is £8.00
Qatar Standard Delivery is £8.00
Bahrain Standard Delivery is £8.00
Oman Standard Delivery is £8.00
Custom Charges:
Import duties and taxes may be levied once your order reaches your country. Charges and customs holding times may vary depending on the value of the package and the final destination address. We try our best to keep charges as low as possible, however we are unable to control or predict the final charges. If import duties and taxes are incurred, the courier will contact you for more information ahead of delivery.
WONDERSKIN Retailer Partners:
WONDERSKIN values its relationship with its retailers and strives to create policies that are mutually beneficial; therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.
Right of Withdrawal in EU:
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here: https://wonderskin-eu.myshopify.com/apps/redo/returns-portal/login?withdraw=true
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.