We want you to love everything you order. If something is not quite right, here is how we put it right.
What you can return
How we can help depends on what has happened.
| If | Tell us within | What we will do |
|---|---|---|
| You changed your mind, or it did not suit you | 30 days of delivery | Exchange it for another shade or product, offer store credit, or refund you if it is still sealed and unused |
| It arrived damaged or faulty | 14 days of delivery | Replace it or refund you |
| You received the wrong item, or something was missing | 14 days of delivery | Send the correct or missing item, or refund you |
| You had a reaction to a product | As soon as possible | Please stop using it and get in touch, and we will take care of you |
Opened it already?
That is fine. If you have tried it and it was not right for you, you can still tell us within 30 days of delivery and we will help you find a better option, either an exchange for another shade or product, or store credit.
The Shade Match Promise
If the shade of your Lip Stain or foundation is not quite right, you get unlimited exchanges within 30 days of your original order's delivery, until you find the one. Start a return and choose the exchange option.
Sending your items back
Start your return and we will confirm what to send and where, so nothing goes astray.
If you are returning several items from the same order, please include them all in one return rather than sending them separately.
Refunds
When we refund you, it goes back to the original payment method you used. Once your return is approved, it usually reaches your account within 5 to 7 business days.
If you are in the EU
Under the EU Consumer Rights Directive you have a statutory right to withdraw from most orders within 14 days of receiving them, without giving a reason.
Some categories are excluded, such as digital products, perishable goods, sealed personal hygiene products and personalized items.
This is a separate route from the returns above, and you can start it in our dedicated withdrawal portal. The cost of return shipping is yours, and we will deduct it from your refund.
If you bought from a retailer
Items bought through one of our retail partners need to go back to that retailer, under their own returns policy.
Ready to send something back? Our how to start a return or exchange guide takes you through it step by step, or email us and we will walk you through it.
- US and Canada: hello@wonderskin.com
- Everywhere else: hey@wonderskin.com