That is not the unboxing you should have had, and we will put it right.
Tell us within 14 days of delivery and email our customer support team a photo so we can verify what happened.
- US and Canada: hello@wonderskin.com
- Everywhere else: hey@wonderskin.com
What photo to send
| What happened | What helps us most |
|---|---|
| Something is missing | A photo of everything that arrived, laid out together |
| You got the wrong item | A photo of the item you received |
| It arrived damaged | A photo of the damage, and of the outer packaging if that is damaged too |
| It is not visibly broken but will not work | A short video of you trying to use it. Ten seconds is plenty |
That last one matters more than people expect. Some faults only show in use: a pencil that sharpens fine but lays down no color, a pump or applicator that will not dispense. A video tells us far more than a still.
What happens next
Once we have had a look, we will send the correct or missing item, or refund you, whichever you prefer. We will let you know at that point if there is anything we need you to do.
If you are not sure whether it is damaged
Send a photo and we will tell you either way. If something is wrong we will sort it. If it is how the product is meant to look, we will explain what you are seeing so you can use it without worrying.
If you bought from a retailer
Items bought through one of our retail partners need to go through them. Let us know anyway if a product arrived faulty, because we do want to hear about it.