We always aim to ship orders as soon as possible so we cannot guarantee address changes can be made. However, we will try our best to accommodate your request. Please email hello@wonderskin.com with your order number and new address as soon as possible! Unfortunately, if you have already received a tracking email, your order has been fulfilled and is on its way to the address entered at checkout.
Unfortunately, it is not possible to cancel your order once it has been placed. Please await delivery and then return your item(s) to us in their original packaging for a full refund.
Wonderskin Europe Ltd currently ships to the United Kingdom, Europe, UAE, Australia, Saudi Arabia, Qatar, Bahrain and Oman only. To place an order in the USA, please visit our USA website:www.wonderskin.com
UK Standard Delivery is £3.99 and FREE for orders over £40
UK Express (next working day) is £5.99
Orders placed on Monday through Friday with standard delivery will be processed and shipped the same day, if received by 12:00
Orders placed on weekends or an observed holiday will be processed and shipped the next business day.
Most standard orders within the UK are delivered within 2-4 business days from the order ship date.
EU orders are sent by Royal Mail and usually take 5-10 business days.
Custom Charges:
Import duties and taxes may be levied once your order reaches your country. Charges and customs holding times may vary depending on the value of the package and the final destination address. We try our best to keep charges as low as possible, however we are unable to control or predict the final charges. If import duties and taxes are incurred, the courier will contact you for more information ahead of delivery.
UK Standard Delivery is £3.99 and FREE for orders over £40 UK Express (next working day) is £5.99 Europe Standard Delivery is 6.99€ UAE Standard Delivery is £8.00 Australia Standard Delivery is £8.00 Saudi Arabia Standard Delivery is £8.00 Qatar Standard Delivery is £8.00 Bahrain Standard Delivery is £8.00 Oman Standard Delivery is £8.00
We’re happy to offer a refund for an unwanted item returned to us within 30 days of receipt. You will be refunded for the amount of your return, less shipping and handling. To qualify for a full refund of purchased product(s), your return must include any gifts with purchase.
Please send the products you would like to return with a copy of your order ID to:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hey@wonderskin.com.
We strongly recommend that you obtain a postage receipt with your tracking number/barcode number. We’re only responsible for your parcel once it has been received at our warehouse. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.
Wonderskin values its relationship with its retailers and strives to create policies that are mutually beneficial; therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.
Yes, all Wonderskin products are cruelty-free. We never test on animals and are committed to upholding the same standards with any vendors we work with.
