FAQs

We always aim to ship orders as soon as possible so we cannot guarantee address changes can be made. However, we will try our best to accommodate your request. Please email hey@wonderskin.com with your order number and new address as soon as possible! Unfortunately, if you have already received a tracking email, your order has been fulfilled and is on its way to the address entered at checkout.

Unfortunately, it is not possible to cancel your order once it has been placed. Please await delivery and then return your item(s) to us in their original packaging for a full refund.

We’re so sorry about this. Please contact hey@wonderskin.comand we'll send you the missing product right away!

We’re so sorry about this. Please contact hey@wonderskin.com and we'll be sure the get you the Wonderskin products you ordered!

Once your purchase is on its way you will receive an email with the tracking link.

You can use one voucher code per order.

We accept Visa, MasterCard, American Express, Maestro and Elo cards. You can also choose to pay using the Klarna payment methods, or with Paypal.

Klarna is a payment service that allows you to make an order instantly and pay for it in interest-free installments.

Wonderskin Europe currently ships within the United Kingdom, and EU counties. We apologise, unfortunately we are currently unable to accept orders for delivery to international addresses.

For US orders, please visit our US site: www.wonderskin.com

Orders placed Monday through Friday before 12pm will begin processing on the same day. 

Orders placed after 12pm will be processed the following day. Orders placed on Friday after 12pm and through the weekend will begin processing on the following Monday. Orders placed on weekends or an observed holiday will be processed and shipped the next business day

Most standard orders are delivered within 2-7 business days from the order ship date. Delivery to the EU might take longer.

For UK addresses

Standard Shipping is £3.99 for all orders under £50. If the total cost of your order is over £50 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.

For EU addresses

There is a flat shipping fee of £5.00 for all orders.

We’re happy to offer a refund for an unwanted item returned to us within 30 days of receipt. You will be refunded for the amount of your return, less shipping and handling. To qualify for a full refund of purchased product(s), your return must include any gifts with purchase.

To process your return, please contact us on hey@wonderskin.com to generate your Returns Authorisation Code (RAC), and then send the products you would like to return with a copy of your RAC and order ID to:

WONDERSKIN RETURNS

Euro House, Cremers Road

Sittingbourne, ME10 3US

Kent, UK

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hey@wonderskin.com.

We strongly recommend that you obtain a postage receipt with your tracking number/barcode number. We’re only responsible for your parcel once it has been received at our warehouse. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.

Wonderskin values its relationship with its retailers and strives to create policies that are mutually beneficial; therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.

Yes, all Wonderskin products are cruelty-free. We never test on animals and are committed to upholding the same standards with any vendors we work with.

Yes, all Wonderskin products are gluten-free.

The WONDER BLADING Peel & Reveal Lip Color Kit, WONDER BLADING Supreme Shine Lip Gloss, WONDER BLADING Brow Kit, WONDER BLADING POWER’FULL Mascara, and IT'S A MIRACLE 8-in-1 Hydra Gel are vegan products.

Yes, all Wonderskin products are gluten-free.

Yes, all Wonderskin products are alcohol-free.